If you want to survive (or even thrive) during the pandemic, you may need to approach your business differently. In this episode I review 25 business trends brought on by COVID-19. I base this talk on a great article in Forbes by Blake Morgan: https://www.forbes.com/sites/blakemorgan/2020/09/14/25-examples-of-covid-inspired-customer-experience-trends-in-action/#4fb53098774f
Blake Morgan writes great articles. See episode 82 where I discuss her article on the ROI of the Customer Experience:
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