The Leadersmith

WHAT IS THE ROI OF CUSTOMER EXPERIENCE? [EPISODE 82]

September 12, 2020

How do you quantify customer experience? How do you sell a plan to enhance customer experience to your boss? In this episode, I review a fantastic article from Forbes: How to Prove the ROI of Customer Experience.

https://www.forbes.com/sites/blakemorgan/2020/09/07/how-to-prove-the-roi-of-customer-experience/#3e6777e267f4

Listen to the podcast. Read the article. Provide a great customer experience (because your entire job in business is to please the customer).

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