In the last episode, I recounted 25 business trends brought on by the Coronavirus (based on an excellent article in Forbes by Blake Morgan: https://www.forbes.com/sites/blakemorgan/2020/09/14/25-examples-of-covid-inspired-customer-experience-trends-in-action/#4fb53098774f
In this episode, I take you into a deep dive of one of the trends she identified. It is the one that, to my mind, is most helpful because the organization just repackaged and repurposed what they were already doing—but in a way that seems tailor-made for the new Coronavirus environment.
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